From Sample to Result to Patient: A Connected Pathology Network ERP

Healius is one of Australia's largest healthcare companies, operating 2,500+ pathology collection centres, 60+ day hospitals, and radiology clinics serving more than 26 million patients annually.

At Healius's scale, even small inefficiencies compound fast. Samples moving between thousands of collection centres and processing labs were tracked with limited chain-of-custody visibility, contributing to a rejection rate that meant patients were too often asked to be re-tested. Result delivery to referring GPs relied on manual handoffs that slowed turnaround, and patients had no self-service way to view results or follow up with their doctor — leaving a large share of demand for engagement and teleconsultation unmet. Billing, run across a sprawling network of centres and panels, carried an error rate that created downstream cost and reconciliation burden.

Baaz built a modern pathology lab network ERP covering patient scheduling, sample chain-of-custody tracking, automated result delivery, and billing — paired with a patient engagement app for result viewing and GP teleconsultation, so patients and referring doctors stayed connected throughout the diagnostic journey.